Last updated July 2026 · Burrow Tech Inc. · Ontario, Canada
Burrow is operated by Burrow Tech Inc. (“Burrow”, “we”, “us”), a company based in Ontario, Canada. These Terms govern your use of the Burrow website, mobile app, and platform (the “Service”). By using the Service you agree to these Terms.
Living with Burrow involves two distinct agreements, and it is important to understand that they are separate:
Signing up for, changing, or cancelling a services subscription has no effect on your lease or your right to remain in your home, and vice-versa.
You choose how you pay rent. We accept Interac e-Transfer, cheque, and pre-authorized debit (PAD). Pre-authorized (automatic) rent payment is always optional — we will never require autopay or post-dated payments as a condition of your tenancy, consistent with the Residential Tenancies Act. You may change your rent payment method at any time.
Services subscriptions are billed monthly through our payment processor and include applicable HST. A subscription continues until you cancel it; you can cancel or change your tier at any time from the app, and the change applies to your next billing cycle. Rent and services appear on your account so you can see both, but they are billed as separate streams.
You are responsible for keeping your account credentials secure and your information accurate and up to date. You must be at least 18 years old to hold a Burrow account. Tell us promptly if you believe your account has been compromised.
Parts of the Service use AI to help — for example a building concierge, maintenance triage, and drafting assistance for the Burrow team. AI outputs are assistive and are reviewed by a person for anything involving money, your lease, or physical access; Burrow’s AI never moves money, changes a lease, or unlocks a door on its own. AI answers are provided for convenience and are not legal, financial, or professional advice.
Use the Service lawfully and respectfully. Do not misuse it, attempt to disrupt it, access it without authorization, or use it to harm others. We may suspend access for conduct that breaches these Terms or the law.
The Service, including its content, design, and software, is owned by Burrow Tech Inc. and its licensors. You may use it for its intended purpose but may not copy, resell, or create derivative works from it without our permission.
To the extent permitted by law, Burrow provides the Service “as is” and is not liable for indirect or consequential losses arising from your use of the Service. Nothing in these Terms limits rights you have under the Residential Tenancies Act or other applicable consumer-protection law, which continue to apply.
These Terms are governed by the laws of the Province of Ontario and the applicable laws of Canada. Tenancy disputes are handled through the Landlord and Tenant Board and the Residential Tenancies Act. For other disputes, we’ll try in good faith to resolve things directly with you first.
We may update these Terms as the Service evolves. Material changes will be communicated through the app or by email, and the “last updated” date above will change.
Questions about these Terms? Email alan@liveburrow.com.